User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Patrick Spins. They explain our relationship with you, the responsibilities of both parties and the basic operational rules that apply when you register, deposit, place bets or request withdrawals. By using the site you accept these terms and any other policies we publish, and you agree to keep your account details accurate and secure.

Account responsibilities

You are responsible for keeping your account details confidential and for all activity that occurs under your account. Do not share your password or allow others to access your account. Notify us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, abuse, multiple registrations, or breach of these terms.

Verification

We may require identity and address documents to verify your account. Verification can be requested at registration, before making a withdrawal, or at any time we consider appropriate. Until verification is completed, withdrawals may be delayed or restricted.

Eligibility requirements

Only persons who are legally permitted to gamble in their jurisdiction and who meet our minimum age requirement may register. You must provide true and complete information when creating an account and update it if details change. We may refuse service or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use the platform for lawful, personal gambling only. You must not attempt to manipulate games, exploit bonus mechanics, use bots or automated tools, or engage in collusion with other users. Any behaviour we deem abusive, fraudulent or that intentionally circumvents our systems may result in forfeiture of funds and account closure.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms published with each offer. Wagering requirements, eligible games, maximum bet limits and expiry periods will be stated in the promotion terms. We may refuse, cancel or reclaim bonuses where there is reasonable suspicion of bonus abuse or breach of promotional rules.

Deposits and withdrawals

Payment options and limits are displayed in the cashier. Minimum deposit and withdrawal amounts, processing times and any applicable fees depend on the chosen method. We process withdrawals after completing any required checks, including KYC and anti-money laundering reviews. Large wins may be subject to additional verification and staged payments where appropriate.

Account limits and responsible play

You can set deposit, loss and session limits, or request time-outs and self-exclusion. We encourage responsible play and may apply temporary limits or account restrictions if we have concerns about gambling behaviour.

Dispute resolution

If you have a dispute, contact customer support so we can investigate. We aim to resolve queries promptly and fairly. If you are not satisfied with the outcome, further escalation details are available on request. Our decisions are based on account records and the terms applicable at the time of the transaction or event.

Changes to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and notified to active account holders. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept updated terms you should close your account in accordance with the account closure process.