Data Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register for an account, play games, place bets or otherwise use Patrick Spins. We take your privacy seriously and describe below the types of information we handle, how it is used, who we may share it with and the choices available to you.
Types of data we collect
Personal data
When you create an account or contact us we collect personal details such as your name, date of birth, email address, phone number and postal address. We also collect identity documents and verification data as part of our Know Your Customer checks, plus payment details required to process deposits and withdrawals.
Technical data
We collect technical information about the device and browser you use, IP address, operating system, device identifiers and connection data. This helps us provide the service, detect fraud and improve site performance. We also record your interaction with our site, including pages viewed and time spent.
Transactional and activity data
We keep records of your account activity, deposits, withdrawals, bets placed, game history and any communications with our support team. This information is used for customer service, compliance, accounting and to detect suspicious or abusive behaviour.
How we use your information
We use your data to operate your account, process transactions, verify identity, prevent fraud and comply with legal obligations. We may also use information to respond to enquiries, provide customer support, improve the site and investigate potential breaches of our terms. Where required by law we will retain and disclose information to meet regulatory and law-enforcement requests.
Data protection practices
We protect data using a combination of technical and organisational measures, including encrypted connections, access controls and secure storage. Access to personal data is restricted to staff and third-party providers who need it to perform services for us. We regularly review our security practices to respond to technological changes.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences and measure how the site is used. Some cookies are essential for account security and payments. Others are used to analyse site performance or deliver relevant content. You can manage cookie preferences through your browser settings or the cookie controls on our site.
User rights
You have rights in relation to your personal data, including the right to access the information we hold about you, request correction of inaccuracies and request deletion where there is no lawful reason for us to retain it. You may also object to or request restriction of processing in certain circumstances, and request a copy of your data in a portable format.
Access, correction and deletion
To exercise your rights, contact our Data Protection team. We will verify your identity before responding and aim to respond promptly. Please note we may need to retain certain records for legal or compliance reasons even after an account is closed.
Information sharing and third parties
We share personal data with service providers who support our operations, such as payment processors, identity verification services, game providers and hosting partners. We may also disclose information to comply with legal obligations or to protect our rights. Any third party we use is required to keep your information secure and used only for the purpose it was provided.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish the revised policy on the site and, where appropriate, notify you by email or account message.
If you have questions about this policy or wish to make a request, please contact us at [email protected].